Support Policy Page

Payment Policy

Domestic Purchase Policy via Website

 

1. Purpose

This domestic purchase policy via the website aims to provide customers with clear and easy-to-understand information regarding the ordering process, payment, and delivery, ensuring confidence when purchasing products online

 

2. Ordering Process

1. Select Products: Customers can choose the desired products from the website www.teddyhouse.com, where they can view product details and prices.

2. Add Products to Cart: Once customers have selected their products, they can click "Add to Cart" to proceed with the order.

3. Review Shopping Cart: Customers can review the selected items in their cart and adjust quantities or remove items as needed.

4. Proceed to Payment: Click "Proceed to Payment" and fill in the necessary information such as shipping address, contact information, and payment method.

5. Confirm Order: Customers should review their order details again before clicking "Confirm Order."

 

3. Payment Methods

• Credit/Debit Card: Credit/Debit Card: Accepts major credit and debit cards.

• Bank Transfer: Customers can transfer money to the specified account or use QR PromptPay for transferring or receiving payments.

• Internet Banking: Utilize online banking services for secure and convenient transactions.

 

4. Order Confirmation

After confirming the order, the system will send a confirmation email to the registered email address, which will include details about the product, quantity, price, and shipping status.

 

5. Shipping Information

- Delivery Timeframe: Products will be shipped within 1-3 business days for domestic orders.

- Shipping Costs: Shipping costs will be displayed at the final step of the order process.

 

6. Return Policy

If customers are not satisfied with the received products, they may return them within 7 days of receipt, provided that they are in new condition and unused, along with the receipt.